At UK Mortgage Saving Expert (a trading style of Regent Street Advisers Ltd) we respect your privacy and the confidentiality of your personal information.
Who are we?
Regent Street Advisers Ltd is a firm of Financial Advisers dealing with pensions, investments, mortgages and protection. We are an appointed representative (AR) of Intrinsic Financial Planning Limited and Intrinsic Mortgage Planning Limited who are part of the Quilter Group of companies.
What data do we collect and why?
We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice, we need to collect sensitive information, such as information about your health. To do this, we’ll ask for your consent.
We’ll always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We’ll never sell your data, and we won’t send you communications about unrelated services without your consent.
Our Privacy Notice [click here to view our privacy notice], holds much more information about how we collect, use and share your personal information. There’s also information about the rights you have over your personal data, and how to contact us if you have any questions.
If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
Intrinsic Complaints Department
Newcastle upon Tyne
Tel: 0191 241 0700
You can find more information by visiting the Intrinsic Financial Services website: http://www.intrinsicfs.com/contacts/
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)